At Avis, we include all the mandatory costs into your total on the confirmation. This includes the Rental Contract Fee (which is often left out until it’s time to pay), the location/airport surcharge, tourism levy, VAT, specified free mileage and selected waivers.
The reason we use the word ‘estimated’ is for any additional costs that may be incurred during the rental. These include:
Additional Kilometers
When booking your vehicle, you will be allocated a number of free kilometers. This is usually around 100 – 200km per day which are totalled for you rental. I.e. if you rent a car for 5 days and you are quoted 200km free per day you will have a total of 1000km free to use for your rental.
If your free kilometers are exceeded there is an additional cost per kilometer thereafter. This additional cost is supplied on your booking confirmation and the Rental Agreement.
Fuel
Fuel is not included in the rental price. When collecting your rental vehicle it will have a full tank of petrol. When returning the vehicle, you can either fill up before arriving at the branch and incur no additional cost or return the vehicle with a partially filled tank. We will then top it up for you at the standard fuel price, plus a minimal refueling fee, which will be added to your final invoice.
E-Tolls
All of our vehicles are fitted with e-tags which allow you to pass through the Gauteng e-toll gantries and tollgates which have E-Tag enabled gantries throughout South Africa. All toll fee’s incurred during your rental and a minimal e-toll administration fee will be added to your final invoice.
Vehicle Damages
When booking your vehicle, you will be given the option to book either a standard or super collision damage waiver. The waiver booked will determine the amount you will be responsible for if the vehicle is damaged or stolen.
If the vehicle is returned with damages that fall outside of our fair wear and tear guide these damages will be added to your final invoice up to the amount that you are responsible for.
Damages also incur a Damage Administration fee which will be added to your invoice if damages are incurred. If the damages costs are less than R300 the administration fee is R150 and if they are greater than R300 the fee will be R500.
Damage repairs and costs take up to a week to be assessed which will delay your final invoice amount.
Vehicle Theft
Should you rental vehicle be stolen you will be charge for the liability amount that you are responsible for.
Tyre and Windscreen Damage
Tyre, rim, hubcap and windscreen damage are not included in your collision damage waiver. Should any of these be damaged during the rental you will be liable up to the amount of R11 500. This liability can be waived when purchasing the additional Windscreen and Tyre Damage waiver at the counter when collecting the car or through the Avis Call Centre beforehand.
Traffic Fine Administration Fees
If a traffic fine is issued during your rental it will be routed to Avis. We then need to process the fine and have it rerouted to you. Because of this a traffic fine administration fee of R385.00 is charged for each traffic fine that is received. This fee does not cover the cost of the traffic fine and you will still be responsible to pay the fine with the traffic authority when it reaches you.
This fee is only processed once we have received the traffic fine which could be up to 3 months, or longer, after your rental has taken place. The amount will be deducted from the credit card used for the rental and an amended invoice issued.
We encourage you to obey the rules of the road at all times to ensure the safety of all road users and to avoid traffic fines and the additional costs that come with them.
Late Returns
A rental day is calculated as a 24-hour period with a 29-minute grace period. If you are renting a car for one day and collect it at 08h00 you will have until 08h29 the following day to return the vehicle. Should you return the car after the grace period has been exceeded (even by 1 minute) an extra day’s rental will be charged to your invoice.
Keep your Rental Agreement handy to see the exact time that that car was checked out and ensure that you return the vehicle on time to avoid additional charges.
Should the vehicle be returned unreasonably late and no arrangements have been made with Avis to extend the rental an R1050.00 Overdue Rental Administration fee will be charged.
Optional Extras and Add-Ons
You will be offered optional extras at the counter when collecting your car, such as Personal Accident Insurance, Windscreen and Tyre Damage Waiver, etc. Should you choose to add an optional extra or add additional services, e.g. an additional driver, they will be added to your final invoice.
Changing Your Car Group
If you decide you need a different car and change the car group from the one that was originally booked your rental price will be adjusted to the price of the new car group.